Frequently Asked Questions
Will I have to pay customs clearance charges on my order?
If you are ordering from Europe, as of the 1st January 2021 you may be required to pay customs clearance on orders that are shipped from the UK. This applies to all goods purchased from our shop.
If this applies to you, you will be contacted by the courier when your goods arrive at customs clearance. The fee you will be required to pay will depend on the size of your order and the country the goods are being shipped to.
Where can I buy Lizi’s?
Lizi’s is available in most of your favourite supermarkets.
Pick up a bag from the following:
Lizi’s is also a favourite in many independent health and farms shops, so keep an eye out next time you’re stocking up on your supplements.
If you are a trade customer, check out our stockists here.
Are all Lizi’s products suitable for vegetarians and vegans?
They are! We use agave syrup and black treacle to bind our oats and to add the lovely sweetness to Lizi’s products. So, by choosing Lizi’s you can feel #AWholeLotBetter about the planet, your food choices, and you don’t need to miss out!
Do all Lizi’s products contain nuts?
Currently all Lizi’s products contain nuts of some description. We’re always researching and developing new products, and different ways for you to enjoy Lizi’s. Join us on Instagram and Facebook to stay up to date with our latest news and product updates.
Are any Lizi’s products gluten free?
Yes! We have Lizi’s Gluten Free granola, perfect if you’re intolerant to gluten, or just trying to reduce your intake.
Is Lizi’s made in the UK?
It is! Lizi’s product are all made in Cambridgeshire before making their way to your kitchen cupboards. Where possible, we source as many of our ingredients as possible from the UK, too. Sometimes, though we just have to look outside the box for the wonderful parts that make up Lizi’s – think unreliable British weather, and some of our more exotic ingredients, like coconut and pecans.
What is glycaemic load?
Glycaemic load (GL) is a measure that considers how much carbohydrate is in a food, together with how quickly it raises the blood’s glucose level. It’s a good way to determine how food will keep you feeling full, and keep providing you with energy, which is why we test all Lizi’s products for the GL measurement. So, you can make better choices with Lizi’s; our cereals won’t give you an energy hit, followed by a slump. Learn more about glycaemic load, and the effect it has on your body, here.
Is Lizi’s packaging recyclable?
Yes. We have spent a great deal of time sourcing the right materials that mean our packaging is recyclable while also ensuring the high quality of the cereal inside.
For more details on our packaging and details for how to recycle, please visit our Sustainability page.
I want to get in touch with someone at Lizi’s – who should I contact?
If you have feedback, flavour ideas or generally just want to get in touch to tell us how much you’re loving Lizi’s, you can get in touch via our social channels on Instagram, Facebook and Twitter.
Drop us a message on our contact us page
Or you can write to us at:
2 Southgate Way
I’ve got an issue with my Lizi’s product – what should I do?
We’re sorry to hear you’re not completely satisfied with your Lizi’s product. Please get in touch via one of our social channels, by writing to the above address, or completing this form here and we will do all we can to put things right and make you feel #AWholeLotBetter.
If you’ve got any questions we haven’t outlined here, please let us know and we will add these to our FAQs – others might be asking the same too!
Love, Lizi’s x